Thanks for your post. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. . BQM: Downstream bonded cha. Hi there, I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online -. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. For the test to the Hub, expect to see a result. Broadband Status checked: 00:00 . High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. The wider internet can also suffer traffic problems which can increase latency. and tells you of more local issues. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. I live in the UK and am playing ESO on the European server. I've done a full reboot of the router and my Decos. The range is not bad but I have noticed couple of. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Re: Really bad ping/latency issues in games and apps like discord. Set input buffer to CSTS in the gameplay settings tab. 0 Kudos. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. Options. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. . Hi again @Bradleygraham84. Options. The problem is now so bad that every few minutes, a ping to 8. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. on 13-05-2023 13:11. 8. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. Multiple broadband speed tests over time can show if and when speed fluctuates. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. . Test the service to a Router mode Hub (3/4/5) + your device with the link below. within Virgin's). is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. Random high latency/packet loss. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 1. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Nothing has changed in performance. However, by design, it is more insulated against physical downtime and failures. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. David Samuel Robbins / Getty Images. I was wondering if the Hub 3. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. ISPreview has published a response. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Because it’s a measure of time delay, you want your latency to be as low as possible. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. Rated 4. -. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. 2 39400000 35 5120 KSym/sec 64QAM 4. which increase the cost of broadband contracts by the. 40 and choose up to . I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. We're carrying out some final checks to confirm this. Hi. . 0. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. The Virgin Media Team. If the router is too far away and there are no cables at your place of residence, a. If anything, it’s more likely to. Day by day my latency gets worse and worse. It doesn't matter how big the download is (it could be a song that would take a. Right now the following benefits of FTTP over Virgin Media/HFC. Virgins customer support has been awful too. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. ALLM and VRR are also known as ‘game mode’ on some TVs. 3 weeks ago. Unfortunately it has made no change to the latency issues we are seeing. Gigafast broadband for seamless home-working and gamers. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. Tuning in. CB22. The best times to game online or make big downloads, for example, would be when connection is fastest. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. woke up the. . 1. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. on 27-02-2023 11:42. 1. Appreciate the assistance. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. We would like to show you a description here but the site won’t allow us. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. From beta to yesterday (6/10) i had no issues with latency. on 04-02-2023 20:28. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. net and and a 45-51ms delay at host-62-254-42. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. I have virgin media hub 3 speed 200. I'm currently using a wifi range extender connected to. 150 or just allocate as they are currently. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. 5 5120 64 qam 5 3 30100000 35. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). 168. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. These settings will automatically set the connected display to its lowest latency mode. Follow these steps: 1. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. No underfloor heating. Hub 4 & Hubs 5 run a mix of DOCSIS 3. Was devices connected to the hub idle? As you can spike your connection. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. 50p/m for 264Mbps speeds, £36. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. 1) 5. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. 0. 17-07-2023 There are a few common causes of high broadband latency. 30-03-2022 08:00 - edited 30-03-2022 08:03. 0 and 3. 174. Daily speed checks and notifications of issues. 8. I even opened up a complaint. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. My friends who are on virgin in same city don’t get it. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. 397 ms. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. If so run the VPN software on it and connect the XBOX via it. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. Got a response from virgin media about a complaint I made. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Re: High, frequent latency spikes and connection dropouts. We’re still experiencing some speed issues that we didn’t before though. 9ms. Fast forward 2 months and I’ve had. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. 5 million via FTTP and. The UK's largest independent broadband news and information site. Booking an engineer is easy with Virgin Media. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. 50p/m for 362Mbps speeds, £40. Entertain me; Broadband Deals. The best times to game online or make big downloads, for example, would be when connection is fastest. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Hi, I've been experiencing very high latency recently across all games and devices. and tells you of more local issues down to street cab/ postcode level. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. . Static ip Address Cost. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Issues with latency . Awful Latency Issues in. on 12-06-2022 21:57. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Select ‘Virgin Mobile Home Internet’ . I've tried resetting the router and it hasn't changed anything. Latency is getting worse everyday. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. To date, the best I have had is 24ms and this is changing the DNS every time. Broadband only plans with FREE setup, prices from £28. 65. Had a new Virgin installation at my new house back in Feb. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. e. The issue occurs over several different games, so the problem is common to me. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. i have typical devices connected. You’ll currently pay £45 per month for Gig1. . I upgraded to a 500 mb/s contract and got a hub - 5262735. Buffering broadband. 1. Teams call constantly freeze, Jitter and Latency very high from Hub. Rang up virgin media loads of times but they don’t - 5211531 - 2. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Best Ultrafast Broadband. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Contract includes £15/month for 6-months, then £30/month thereafter. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. The estimated repair time is now: 01/11/2022 12:40:00. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Hey @J4cko,. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. If you’re still experiencing slow speeds with your Virgin Media Business. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. 1. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. That server is then looking up the information you requested and delivering it back to you. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Simply test your broadband service, and if we find an issue we can help with a fix online. The latency test I was doing was on the Virgin app to my mobile phone. 0. The generated date is when coverage was at the figures quoted. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. 8%, respectively. . It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. Open a web browser and go to 192. If it is virgin then it happens to a lot of people including myself. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Until VM reach a threshold on your segment, they will probably not do anything. This can be replicated via WiFi. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. The 3. 1. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. over RFoG, then this is less of an issue. The best times to game online or make big downloads, for example, would be when connection is fastest. 1 DS is too low at -7 so that needs fixed. £15. To see whether 5G has arrived in your area, visit our coverage checker. 1 53700000 36 5120 KSym/sec 64QAM 2. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. See on. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. It doesn't matter how big the download is (it could be a song that would take a. There are a few latency spikes however this can be normal. For the last couple of days I've noticed high latency as you can see by the BQM. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. virginmedia. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I am on the 1Gig fibre with the. 25-11-2022 12:58 - edited 25-11-2022 13:05. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. 8. QuickStart, set up and connections. Sending out ANOTHER engineer to replace the hub again and the. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. - 5200584. And my uploads are perfect. 9 and test again. Speed tests over wired connection show varied results (screenshots. Hoping someone can help. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Start a broadband monitor now. 1 modem mode. 9 out of the 30 customers on that specific cabinet were due a repull. 4gz frequency. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Extremely Bad Ping and Latency. 50% off £30. However. I have had these issues since the day i got the broadband installed, Over 5 months ago. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. 8. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. This is just a technical te. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. As I work remotely and present. 350mb, HUB3 in Reading area. 5 weeks. Sometimes bandwidth gets. 30pm to be told we have an 'outage' in our area, which is causing performance problems. 9. I have both SKY and VM at home here, I never see these issues with the SKY service. 20) and the Hub3 was not powerful enough so we would likely require a better router. 33 Comments. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. The wider internet can also suffer traffic problems which can increase latency. I am sorry to hear that you are having issues with the broadband, this is not. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. Have you checked first for any “known network faults”. 4-6. An extra 2GB of mobile data if you have broadband issues. My latency is very high and - 5173339. 0 Downstream channels. The connection is terrible, I sound like a robot, the call drops etc. Leave it off for about 10 seconds. Called automated number - no issues detected. 24-02-2023. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Mobile Your Account. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. The terms “bandwidth” and “latency” describe an amount. Step: 03: Let The Virgin Test Speed Results Load And See The Results. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. As a quick recap. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. We would like to show you a description here but the site won’t allow us. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. 962 ms 5. This can see latency times become very slow (double or more vs the usual baseline). I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. Connect your device to Hub 3 using WiFi or wired mode. I know the sky was in a different socket (e. Click on the “Networking” tab. I recently upgraded to M500 and since then these issues have become more prevalent. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. 99 per month. In response to Sabrina_B. I've als. Impossible to leave Virgin Media with dignity!. 65. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. SpeedRe: Super Hub 3 Latency Issues 350M. They weren't helpful and told me they would monitor my broadband over. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. Check your in-game region. Browse. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. 3. By default, all projects automatically come with a default network that allows certain kinds of connections . Options. 0 Downstream channels. Inconsistent Broadband Speed. You’ll currently pay £45 per month for Gig1. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. I have tried various DNS all with. We have also checked to see what the situation is with regards the latency issues, and. Click on the “Upstream” tab, copy the text and paste into your reply. I had no issues there at all. Current VM broadband only customer. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. The average latency range for most sites is between 50 and 150 ms. 1. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. The median download speed at 1pm was 80. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Options. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. VM cable was only laid in my area last spring and made available for installation last summer. 1. Another suggestion is to turn your hub into modem mode and use a separate router. Periodically I have some kind of high ping problem:ping 8. 28. Black Friday sale ends on 27th November. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. I'm relatively new customer to VM, having only had my broadband installed on 7 November. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Latency Spikes & Packet Loss. Hi all, First post here. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Tags: DOCSIS 3. This is causing problems in games but also causing stuttering and drop outs when doing video calls. Packet loss is where some bits of information are lost. Please, help, as it is really uncomfortable to work during such service state. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Acquired Downstream Channel (Hz) 331000000. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Only the last couple months have I noted an issue. I'm sorry to hear about the issues with the latency.